In order to ensure the quality Telecom Clients’ demand, most Telecom Network Projects nowadays require extensive coordination among different actors delivering different projects across several layers on the same network

  • Different countries, tasks, capabilities and goals.
  • One objective: reduced costs with top quality and faster delivery speed.

The activities included in Quality Program Management are:

  • Project tracking
  • Guideline generation
  • Process implementation
  • Work assignment (local resources vs remote)
  • Prioritize activities
  • Governance, coordination and facilitation
  • Quality assurance
  • Problem detection, troubleshooting and escalations
  • Report generation (program and management dashboard)
  • ASP control and coordination
  • 2nd level troubleshooting